Customer Service
C&A Pay slashed costs by 44% with Conversational AI
With Fintalk's Conversational AI solution, the results were impressive:
44% Cost reduction.
19% increase in collection efficiency.
Implementation in record time: 20 days for collections and 15 days for product sales.
How our solution works:
We run campaigns on the chosen channel (WhatsApp, SMS, email, Push, etc.), connecting the customer directly to the negotiation.
Upon responding, the customer is automatically guided through a conversational AI flow for a tailor-made negotiation.
We integrate CRM and payment gateway, creating communication strategies that make conversations more humanized.
As the C&A Pay team said: "We chose Fintalk after much analysis. Their technology is innovative and delivers measurable results. Today, we use the solution in sales, service, and collections, achieving cost reduction and a significant increase in efficiency."
